Customer Experience Advisor

We are looking for Customer Experience Advisor to deliver a fantastic ‘customer focused’ experience for our members and customers. You should have exceptional customer care skills to deliver the best possible standards of service.

The Customer Experience Advisor will have the responsibility for stimulating future visits to the leisure sites when the customer hits non-visit thresholds.

The Customer Experience Advisor will be a solution orientated with a passion for delivering excellent customer service. They should have the skills and desire to deal with customer queries in a prompt manner and facilitate positive exercise behaviour with an aim to instil improved exercise adherence.

We require an individual who will share our Company Values:

• We are always improving.
• We care.
• We make a positive difference.
• We are customer focused.
• We are one team.

The role will require flexibility to work in accordance with policies, procedures and meet the needs of the business, and a willingness to undertake training and continued professional development.

This is a great customer service opportunity for individuals looking for career progression and development within a forward-thinking leisure trust.

The contract is for 5 hours a week on a flexible basis.

The ideal candidate will possess:

• Previous experience in a similar customer service/retention role.
• An understanding on how to encourage positive exercise behaviour min order to improve customer retention.
• Our ideal candidate will have the key personable skills of caring, empathy, optimism/positivity and drive.
• Experience of using CRM/LMS systems.
• Knowledge of Gladstone MRM.
• Previous experience in the leisure industry.
• Understanding and appreciation of the importance of excellence in customer service to improve retention for health and fitness members.
• Excellent at problem solving and taking ownership.
• Good listening skills, understanding our members and customers’ requirements.
• A natural flair for positive phone conversations with a variety of different members
• Confident in making decisions that support our customers and our business.
• A team player that can work effectively as ‘One Team’ who can learn from other colleagues.
• A problem-solving attitude with a passion and enthusiasm for Oldham Active.

Individuals should have previous experience working within a customer service environment. Training will be provided if necessary and confirmation of the appointment can only be granted during the probationary period to those individuals who attain the above qualifications.

As part of Oldham Active’s total reward package there is:

• Generous Company Healthcare Scheme
• 5 weeks initial annual leave plus bank holidays
• Free Ultimate Gym memberships for yourself and any additional person
• Discounted Holiday Camp provision for dependents
• Investment in ongoing learning and development
• Occupational Maternity, Paternity, Adoption and Sick Leave
• Company Pension Scheme
• Flexible working arrangements

If after reading above you feel that you have what it takes and want to join a great team, apply online at www.oOldham Active websiteclactive.co.uk/vacancies.

The closing date for receipt of applications is Saturday 31st of May 2025, with interviews expected to take place week commencing 2nd June 2025.

Please note that the vacancy may close sooner than this date depending on quality and volume of applications, so an early submission is recommended.

OA is an equal opportunities employer and welcomes applications from all.